Refund policy
Return, Exchange & Refund Policy
At Vastraa Mall, we strive to provide the best shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing your order.
Return Policy Summary
✅ Return requests must be made within 24 hours of receiving the order.
✅ Returns are accepted only for damaged or incorrect products.
❌ Returns for dislike, change of mind, size issues, or slight color variation due to photography or screen resolution are not accepted.
📸 Clear photos/videos of the issue are required for verification.
📦 After approval, customers must courier the parcel within 2 days and share the courier receipt/tracking details.
🚚 Self Return: Customer bears the courier charges.
🚛 Pickup Return (if arranged by Vastraa Mall): ₹250 will be deducted from the refund amount.
💰 Refund will be processed within 24 hours after we receive and inspect the returned product (parcel delivery generally takes 5–7 days).
🔄 For damaged or incorrect products, customers can choose a FREE Exchange instead of a refund. No extra shipping or exchange charges will be charged.
😊 If you didn't like the product, only Self Return is available. The customer must bear the return courier charges.
🏷️ Returned products must be unused, unworn, with original packaging, tags (if applicable), and proof of purchase.
⚠️ Claims made after 24 hours of delivery will not be accepted.
⚠️ NO INFORMATION WITHIN 24 HOURS = NO RETURN / NO REFUND.
Return Eligibility
Returns are accepted only for damaged or incorrect products.
To be eligible for a return:
Inform us within 24 hours of receiving your order.
Share clear photos/videos of the issue for verification.
The product must be unused, unworn, unwashed, with original tags (if applicable), original packaging, and all accessories.
Proof of purchase or order confirmation is required.
Returns will NOT be accepted for:
Change of mind
Product dislike
Size or fitting issues
Minor color variation due to photography or mobile screen resolution
Contact Us
To start a return, contact us:
Email: vastraamall@gmail.com
Customer Care: +91 70693 77928
Return Process
Once your return request is approved:
Self Return
We will provide the return address.
Courier the parcel within 2 days.
Share the courier receipt or tracking details immediately.
After we receive and inspect the returned product (normally within 5–7 days), your refund will be processed within 24 hours.
Return Address
Vastraa Mall
A-401, Suman Nupur
Beside Regent Plaza, Flower Garden
Dindoli, Surat, Gujarat – 394210
Phone: +91 70693 77928
Pickup Return (If Available)
If Vastraa Mall arranges a pickup:
₹250 will be deducted from your refund amount.
The remaining refund will be processed within 24 hours after the returned product is received and approved.
Resolution Options
For approved returns due to damaged or wrong products, you can choose either:
Option 1 – Refund
Return the product following the return process.
After inspection, the refund will be processed within 24 hours.
Option 2 – FREE Exchange
Receive a replacement product at no extra shipping or exchange cost.
The replacement will be dispatched after the returned product is received and verified.
Delivery of the replacement product usually takes 7–10 working days, subject to stock availability.
Return Timeline Example
5th: Order Delivered
6th: Customer informs us (within 24 hours)
7th–8th: Customer ships the parcel and shares tracking details
12th–15th: Parcel reaches our warehouse
Within 24 hours after inspection: Refund is processed or replacement is dispatched
Damaged or Wrong Product
Please inspect your parcel immediately after delivery.
If you receive:
A damaged product
A defective product
A wrong product
Contact us immediately with clear photos or videos so that we can evaluate and resolve the issue as quickly as possible.
Refund Policy
Once we receive and inspect the returned product:
We will notify you whether your return has been approved.
Approved refunds will be processed within 24 hours.
Refunds will be sent to your original payment method or to the UPI/Bank details provided by you.
Banks and payment providers may take additional time to reflect the amount.
If more than 15 business days have passed after approval and you have not received your refund, please contact us.
Email: vastraamall@gmail.com
Customer Care: +91 70693 77928
Important Notes
This policy applies only to approved return requests.
Products returned without prior approval may be rejected.
Customers are responsible for safely packing the product before shipping.
Customers bear courier charges for Self Return.
If pickup is arranged by Vastraa Mall, ₹250 will be deducted from the refund amount.
Slight color differences due to photography or screen settings are not considered defects.
Vastraa Mall reserves the right to reject returns that do not meet the above conditions.
